When it comes to claims, why an insurance broker makes a real difference
Insurance is often viewed as one of those intangible things– you spend all this money on something that you can’t touch or see and hope you don’t have to think about it again until renewal a year later.
Unfortunately the only time you really get to appreciate the true worth of your insurance is if you have to claim. And then it’s too late to change your insurance when you realise the level of service isn’t up to scratch or your claim won’t get paid in full.
Why it pays to use an insurance broker.
When you use a broker to arrange your insurance, their role is so much more than just finding you the best deal out there.
An insurance broker should be there to act on your behalf throughout the insurance period, from inception, to renewal and most importantly at claims stage. The insurer’s role at that point is to settle the claim fairly but do they have your best interests at heart? A good broker should be looking out for you and helping you to manage the claim, they don’t act on behalf of the insurer.
But not every broker offers the same service and here at Greenfield we believe we stand out from the crowd by offering an exceptional claims service for all our clients.
Does your broker do this?
- We will ask you all the right questions to get the details from you to enable us to report it to the insurers. We will advise you if you need to get repair estimates or valuations or proof of ownership.
- We can recommend suppliers to get estimates.
- We will tell you how to prepare your claim for submission. For example a freezer breakdown claim- listing all the contents with values or for valuables- listing with photos, estimates and proof of ownership.
- If you have difficulty in supplying the information we help you find a solution to present your claim in the best way.
Claims without a broker
Didn’t arrange your insurance through a broker? Then it’s up to you to call the head office claims line. That could mean talking to a different person every time you call. No relationship, no continuity, no one looking out for you.
The Greenfield Difference
At Greenfield Insurance Services we are really proud of our claims services and the difference we make to our clients. You can read our full Claims Service Charter here.
Insurance is intangible until it’s too late to change your mind – we believe our claims service sets us apart from the competition. See what some of our happy clients have to say: