Restaurateur Mohammed Abdul Kadir is a self-confessed workaholic who puts in seven days a week, 364 days a year. With such a gruelling schedule he’s a businessman who needs expert solutions when unexpected mishaps threaten to disrupt the smooth running of his very popular Bombay Express Balti House restaurant.
But he could have been forgiven for viewing things with some trepidation on September 15, 2000, when his premises were flooded during a deluge. Homes and businesses in Southsea, Hampshire, were covered by up to 5ft of water and raw sewage when more than 6cm of rain – the average rainfall for the entire month – fell in just one day. A pumping station was swamped by the flash flood, causing a total power failure which allowed raw sewage to escape into the floodwaters from the city’s drains.
“The restaurant was knee-high in water – there was damage to the carpets, the wallpaper and the lino,” recalled Mr Kadir, who is in partnership with Babul Miah.
While many people were left checking the small print of their insurance policies, Mr Kadir was relieved that his coverage had been arranged by Greenfield Insurance Services.
“All I had to do was make one telephone call. Everything was organised without causing me any extra anxiety. They took care of everything. I can remember James reassuring me and saying ‘leave it to me.’ “
About two years ago, Mr Kadir had cause to make another claim on his commercial insurance policy because of a small kitchen fire in the restaurant.
“Again I telephoned James and he was calm and professional and put me at ease by saying that’s what you pay insurance for.”
In the aftermath of the fire the restaurant was closed for only a single lunchtime, and the claim was dealt with expeditiously.
Added Mr Kadir, “ In my opinion it’s not all down to how much you pay for your premiums but more about the level of service you get.
“I have always received the best service. As a businessman I prefer dealing with other professionals on a one-to-one basis. I don’t have to telephone and wait in a queue for a reference number and repeat my details to several different departments. “
Mr Kadir, whose family is originally from Bangladesh opened Bombay Express in Southsea’s Albert Road in 1992 and has seen the premises expand from a seating capacity of 28 to 150.
Although the restaurant is fully licensed, he allows his patrons to bring along their own wine and beer, as he believes it can create a better dining-out atmosphere on busy evenings when you do not have to experience a delay in bar orders.
Mr Kadir now believes that with Greenfield he has nurtured a personal friendship as well as being a policy-holder.
“For me especially, being in the restaurant trade, I need to be able to delegate and have someone I can trust to take some of the work off my shoulders.
“Personally, I think that I work hard and with the excellent service Greenfield provides it doesn’t make my life harder.”
Richard Meehan is the driving force behind a well-established company which deals in cars with a certain cachet.
Winterslow Carriage Company, which is based in Timsbury, near Romsey in Hampshire, has built up a reputation in trading with the discerning driver. It specialises in prestigious vehicles including sports models, classic cars, 4x4s and cars of quality.
Proprietor Richard initially set up in business in 1975 and had been renewing his insurance cover down the years almost as a matter of course.
A few years ago he was introduced to the commercial partners of Greenfield Insurance Services. “I had been with the same provider for 16 years, so they weren’t going to make me change very easily,” he recalled.
Richard needed protection to encompass all motor trade risks, including specific insurance requirements to indemnify the business against loss in the event of a car being bought at auction turning out to be a stolen vehicle.
He was delighted with the insurance policy Greenfield tailored for him, as it met his needs - and saved him £1,700.
“Now I have been using Greenfield Insurance Services for two years and have found them to be very thorough and professional to deal with. It’s nice to deal with people who do what they say. I would recommend their services to anybody,” said Richard.
In the spring of 2007 he had first-hand experience of just how proficient the claim-handling side of the firm is when a car careered off the road outside his business premises.
“The car came to rest upside-down. Our heavy sign came crashing down and damaged three cars and another car was damaged when it was hit by a large planter. In total the damage amounted to more than £17,000,.” said Richard.
In his initial telephone call to Greenfield he was given authorisation to erect a new perimeter fence and sanctioned to engage people with lifting equipment to remove the one-ton sign.
“When you have a major upset the last thing you need is to telephone somebody up and be left waiting in a queue. This matter was dealt with immediately and the service provided by our broker was excellent,” he commented.
Richard, who followed his father Jim into the motor trade, discovered at an early age that he had a flair for finalising business deals. As a pupil at Priestlands School in Romsey he once sold a watch to a teacher, and bartered with several of his classmates.
“My father was in the motor trade since the early 1960s and as a child it seemed that every boy loved cars, so in some ways it was a natural progression for me.
“I started trading from my sister’s house and then had a small workshop. We’ve been trading from the Timsbury premises since 1995.”
Winterslow Carriage Company, now has a virtual showroom for its vehicles, and attracts customers from all over the UK as well as Ireland and France.
Winterslow Carriage Company, Hampshire
Peter Brooks is an astute businessman who acknowledges that the personalised service of a good insurance broker can be an empowering experience.
But he is also a man of discernment and like many successful executives he believes in shopping around in order to locate value-for-money suppliers of goods and services.
Peter is the Managing Director of Power Batteries Ltd., a market leader in the distribution of battery products and associated services across Europe, the Middle East and Africa.
He is in charge of a workforce of 15 at the company’s UK premises at Abbey Park, Romsey in Hampshire, and has built a strong reputation for providing battery power and sophisticated applications within various business sectors including the telecommunications, mobility, data-processing, marine and leisure markets.
Peter, a qualified power electronics engineer, rose through the ranks of industry and has worked in managerial roles since the early 1980s, both at home and in the Far East.
He took over the reins of Power Batteries Ltd. in 2000, and as sometimes happens with a management reshuffle, decided to evaluate the services of existing supply companies, and if necessary, replace them when contracts came up for renewal.
“I believe that Greenfield Insurance Services was one of the very few which actually survived,” said Peter, signifying the esteem in which the independent brokers are held.
“It is a very personalised service. On occasions Stephen Greenfield has gone to considerable lengths to secure specialised underwriting if we have needed it.
“Through the provision of specialist insurance services it has enabled us to take on and succeed with other business opportunities.”
Peter paid tribute to the manner in which Stephen adeptly nurtured connections with underwriters, and said he also appreciated the fact that Stephen was very proactive in his role.
“He undertakes regular reviews and will point out additional facets that can benefit the business,” he added.
Peter commented that he was more than satisfied to let Greenfield Insurance Services take care of the major insurance requirements of his company.
“It works for us”, he stated. “You have to have peace of mind with insurance. You need to make sure that it’s all in place; that it’s effective and gives you the proper cover.
Power BPower Batteriesatteries
We have dealt with Greenfield Insurance for around 15 years and as a company we cannot praise them enough.
Everyone who we have ever dealt with over the telephone has been very helpful and professional and if ever there has been anyone here in the office not being sure how to deal with an insurance incident all they have to do is make one call and everything gets sorted.
Our main contact over the years has been James Mant who has just been outstanding and has a very calming manner which is so reassuring when we are in what seems to us a stressful situation!
Over the years I have dealt with the renewal of the policies that we have arranged through yourselves and although we get approached by other brokers for our business, I always make sure that they are aware that they would have to compete not only on price but give outstanding customer service. No other company has ever come close and that is why we have remained with you.
Buckinghamshire Engineering and Technology Business
I think your service is amazing compared to other brokers. Nothing is too much trouble. You keep chasing me when I fail to get docs to you. Any claim I have had has been dealt with very quickly and I have always known where I stand. I would recommend Greenfield to any business or personal client.
The risk of potential repercussions and perils of obtaining inadequate insurance cover for us, and for our clients, is entirely removed by the professional insurance services offered by Greenfield Insurance. We can deliver insurance cover introductions to our clients in the knowledge that Greenfield will always provide the right cover at the right price.
Just a few words to say that here at Inside Outside design we have been pleased with your high quality of service and attention to detail in providing us with the policies that were best suited for our business needs.
Inside Outside design
Gallagher Mobility Aids have used your services over the years and find your company and the team very helpful.
Gallagher Mobility Aids
As a PA, I often get asked to find answers to questions that are a little out of my expertise (which can be daunting) but everyone is always patient and willing to explain my question, so that they can get me the answer I need to report back to the directors.
And while I may not be the decision maker, it is great to know that the bosses decide to use a team like Greenfield that are as happy to help out “the help” as they are the big bosses.
You handled my claim professionally and that was very much appreciated.
I have worked with yourselves for almost a year now and I must say I have been very impressed with all the help and assistance you have given me with both my company insurances and car and van insurances so thank very much.
Architects & Designers
In a few words - I would like to thank you as a company for making my life easy and giving me the freedom and trust to understand how my companies benefit from your expertise in insurance.
We look forward to our continued working relationship.
Knightwood Oak, Salisbury
Greenfield one of the best insurance companies around, no wait it is the best insurance company around 😉
Plus James is an absolute diamond! 😀
PPMS Ltd, Brighton
It is very convenient as I can more or less shout any questions I have to you 🙂
Accountancy firm, Southampton
Feedback from me will always be great - service goes beyond every time - lovely to have a personal service.
Engineering Company Southampton
A gesture as good as your service.
We very much appreciate personal service that we receive from Greenfield. We also appreciate how quickly you respond to any queries.
Hair & beauty equipment, Wembley
Great help with the buy to let insurance. Many thanks to the Greenfield team.
Buy to let landlord
Rapid response and good background research. Personal service.
Company Director, Wimbledon
I have found Greenfield extremely efficient no matter who I have spoke with when I phone up - very quick at getting back to me and answering my queries.
I have also recommend Greenfield to dental practices in Farnham and Fleet.
Dental Centre, Farnham
I can honestly say that for many years now I have been happy to keep using your services as you are very flexible, professional, understanding and provide an excellent service all round.
Director E-learning provider
Thank you for the way your company has handled GHS Mechanical & Electricals insurance
requirements over 2014. As you know our industry can be a mind field of red tape and H&S issues
which can cause massive premiums if the broker does not take time to get to know the business.
All of your team have been able to answer any question we have had, efficiently and effectively.
I always think the measure of a good broker is how they deal with a claim; unfortunately I can only
recommend your business from personally experience!
Again Thank you for your help, I have no problem in recommending Greenfield Insurance to any
Click here to see Letter from Mechanical and Electrical Ltd
MD GHS Mechanical and Electrical Ltd
FYI they came in with similar policies.
So you won on –
- Price – very competitive
- History and local knowledge/continuity.
- Personal service / Time you took to get back to me and sort all of the detail changes out
Just wanted to say your girls and Steve have been amazing this week.
We have been really busy and have had a lot of insurance queries, that have needed immediate answers and everyone has been great.
Office Manager, Bournemouth based Cleaning Business
The best insurance broker I've ever had. I would recommend them to any other landlord.
Residential Property Landlord
I know that I can always pick up the telephone and speak to them regarding any queries
I have used Greenfield Insurance Services for the past 6 years. One of the most important aspects of their service is that I know that I can always pick up the telephone and speak to them regarding any queries that I have. Stephen Greenfield will always make time for us to explain or verify insurance points. I would have no hesitation in recommending GIS to other businesses
The main benefit to me is the ease of operations
The service is excellent. Just a telephone call and things get sorted out – it’s very efficient. The main benefit to me is the ease of operations. There’s no succession of form-filling and dealing with different departments. With Greenfield someone takes responsibility and gets on with it.
Andy & Nikki Burdon
The White Lion
They ensure that the insurance is tailored to our business needs
We have been a client of Greenfield Insurance Services for the past 10 years. We use them because of the Personal Service that they offer - "the customer always comes first". This is very important to us, they always do what we ask, they take up issues on our behalf and ensure that the insurance is tailored to our business needs. They are very helpful and responsive. I would recommend their services to other businesses.
T&H Contract Services
I would recommend their services to other companies
I have used Greenfield Insurance Services for the past 6 years. The service provided by Stephen Greenfield (partner) is excellent. It’s the personal attention to detail, from visiting the premises to assess the insurance risk, understanding our requirements and advising on the most appropriate insurance cover for our business. I would recommend their services to other companies.
TM IP Security
They provide exactly what we require.
FSR Maintenance has been a client of GIS for the past 20 years, they have an infinite understanding of commercial insurance combined with excellent customer service. I would recommend GIS services to other business without a doubt - No fuss, no nonsense, with a common sense approach to insurance and they only provide exactly what we require without trying to sell us insurance we really don't need or want. To top it all they are a pleasure to do business with.
Efficient, helpful & take the time to listen.
I have been a client of Greenfield Insurance Services for 15 years. I would highly recommend their services and in fact do recommend them to other businesses. They are efficient, helpful and take the time to listen. When I have made a claim, it was dealt with immediately by GIS partner James Mant, it’s this type of service and level of service is why I renew my policy year after year with them.
Lavender Investments Ltd
Insurance claim - dealt with in an excellent and timely manner.
I have been a client of GIS for the past three years and have been very impressed with the level of service received. I recently had to make a insurance claim and it was dealt with in an excellent and timely manner. I would have no hesitation in recommending GIS to other businesses.
Designed 4 Life Limited
The team at Greenfield Insurance have been fantastic since we started using them. It is important to have the confidence that in what can be a complex company structure you have everything that you need. The attention to detail over our business from day one has been very good and they always ensure that we are getting the best price for our needs and will present their findings in a very professional way.
Both myself and my Company have been doing business with Greenfield Insurance Company for over 25 years. This involves many different areas of Insurance cover and I have found them to totally professional in every way. They are also a very friendly Company and have gone out of their way to support both myself and my family over the years. I would have no hesitation in recommending them to anybody looking at any type of Insurance needs.