GREENFIELD INSURANCE CUSTOMER CHARTER

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GREENFIELD INSURANCE SERVICES is proud of its status as an Independent Insurance Broker & its established position in the regional insurance market.

As a result of this, we are pleased to pledge to you the levels of service as set out in our Customer Charter.

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We will advise on the cover best suited to your needs and circumstances.

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We will handpick the best policy to meet your needs and requirements.

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We will explain in plain English what the policy covers and options available to you.

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We will ensure that you are made aware of any policy restrictions, excesses & theft protection requirements as applicable.

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We will issue documentary evidence of cover provided immediately cover is arranged or an adjustment made to a policy, within 48 hours of your instructions.

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We will not operate in a call centre environment.

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We will deal with your own dedicated account handler.

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We will advise you and explain fully on claim procedures and assist on negotiations should it prove necessary.

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We will ensure our staff are fully trained under our continuous professional development programme.

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We will guarantee that all client monies are kept in a non-statutory trust client account jointly with Broker Network Ltd.

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We will guarantee that your interest will always be our first priority.

Need Advice?

We are here to help. Please leave your details and we will call you back at a time that suits you.

Anything contained within this Charter does not replace our statutory obligations under the rules of the Financial Conduct Authority

James Mant
Greenfield Insurance Services

Download a copy of our Customer Charter here

ETHICAL. THOUGHTFUL. EXPERIENCED. Greenfield would rather advise you correctly and not win your business,
to make sure you don’t suffer in the long term.

Greenfield Insurance Services is an Independent Insurance Broker specialising in providing Insurance Solutions to Business and High Net Worth private clients.

Based in Park Gate, Southampton our Team of Insurance professionals are dedicated to providing string technical advice in order to hand pick policies to suit your individual needs. All of our technical staff undergo a continuous training programme and work to our customer charter. Having established the business in 1989, Stephen Greenfield was joined by James Mant as a full Equity partner in 2001. Following Stephen’s retirement in 2018, James took over control of the company.

OUR MOST POPULAR PACKAGES

Retailers Package

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Office Package

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Working From Home Package

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For a non-biased independent view, call 01489 579808

SEE ALL PACKAGES

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WHY OUR CLIENTS CONTINUE TO USE US

“I can’t fault anyone involved. The loss adjuster visited a couple of times and was very helpful; the builders were terrific and worked hard so we could reopen on time; and it was Greenfield that recommended a very professional insurance company in the first place. We now have a beautiful new basement and thanks to Greenfield, the whole experience was made so much easier than it could’ve been”

Kate

I think your service is amazing compared to other brokers. Nothing is too much trouble. You keep chasing me when I fail to get docs to you. Any claim I have had has been dealt with very quickly and I have always known where I stand. I would recommend Greenfield to any business or personal client.

Proaction

The risk of potential repercussions and perils of obtaining inadequate insurance cover for us, and for our clients, is entirely removed by the professional insurance services offered by Greenfield Insurance. We can deliver insurance cover introductions to our clients in the knowledge that Greenfield will always provide the right cover at the right price.

Daniells Harrison Chartered Surveyors

Just a few words to say that here at Inside Outside design we have been pleased with your high quality of service and attention to detail in providing us with the policies that were best suited for our business needs.

Inside Outside design

Gallagher Mobility Aids have used your services over the years and find your company and the team very helpful.

Gallagher Mobility Aids