Claims
Our Claims Service
We are immensely proud of our claims service, should the worst happen we will be with you every step of the way from notification of claim through to settlement. It’s a time when you can rely on our expertise and advice
Claims Service Charter
We will:
- On notification that you need to make a claim we will talk you through your policy cover, the procedure with your insurer, what information they may require from you and the anticipated time scale within which the claim is likely to progress.
- Where necessary visit your business premises or home to help assess the claim.
- Help you prepare and present your claim to the insurer.
- Where appropriate report the claim to your insurers on your behalf.
- We can help source and recommend reputable tradesman and suppliers.
- Be on hand to provide advice and support from notification through to settlement.
- Proactively monitor the progress of your claim.
- Liaise with loss adjusters and insurers on your behalf.
- We will guarantee that you interest will always be our first priority.
We are open Monday to Friday 9am until 5pm. If you require urgent assistance, please refer to your policy schedule and wording which will detail the emergency contact numbers for your insurer.
